Finsbury Park Business Forum

Training Courses - MENU Selection          FAQ - Click Here!

Level 3 NVQ Diploma in Customer Service

This qualification will help you build lasting and beneficial relationships with your customers allowing you to proactively handle any issues that may occur in a professional, customer friendly manner. It will be made up of a mixture of modules which you will be able to pick yourself. These include:

·         Communication using customer service language

·         Giving customers a positive impression of yourself and your organisation

·         Leading a team to improve the customer relationship

·         Developing personal performance through delivering customer services

·         The use of IT or other bespoke software

·         Resolving customer service problems

Introducing the Qualifications and Credit Framework (QCF)

This new and improved work-based qualification is more flexible and accessible to a much wider audience than ever before. Allowing you or your staff to tailor your own training package, this is an opportunity for you to achieve recognition for what you already do well, as well as to improve skills quickly and easily while you work.

This is a chance to gain qualifications without sitting through weeks, months or years of study and there are no exams to sit at the end!

PLEASE NOTE: This opportunity is only open to our members and individuals who are on our Business and Community WARDEN programme and Business Support Workers programme, subject to availability!

      HBV Enterprise Centre - Click Here!